Trish Greenhalgh – Primary Health Care, Video Consultations, and COVID-19

With a view to containing COVID-19, a shift from in-person to remote consulting is occurring. Clinicians are thus faced with a new disease and a new way of interacting with patients. Most patients with COVID-19 can be managed remotely with advice on symptomatic management and self isolation. Although such consultations can be done by telephone in many cases, video provides additional visual cues and therapeutic presence. Safety-netting advice is crucial because some patients deteriorate in week two, most commonly with pneumonia.